Terms of service

About these terms

Calibration Wellness is the business name of Alicia Elliott, a sole proprietor working from San Miguel de Allende, Mexico. These terms are an agreement between you and her, and apply whenever you book or take part in anything offered on this site. Booking means you have read them and agree to them. You must be 18 or older to book; anyone younger takes part only with a parent or guardian who books for them.

These terms are governed by the laws of the United States.

What is offered, and what it is not

Wellness coaching (including breathwork and yoga), weekly classes online or in person, the vineyard event, ninety-day programs and retreats. All of it is education, movement and support for the way you live.

It is not medical care, and it is not therapy or mental health treatment. Nothing in a session diagnoses or treats a condition, and it does not replace your doctor or any other licensed professional. If you are in crisis, call your local emergency number (911 in the US and in Mexico), or call or text 988 in the US.

Your health and safety

• Check with your doctor first before starting a new exercise, breathwork or nutrition practice, especially if you are pregnant, recovering from an injury, or managing a health condition.
• Tell Alicia about any injury, condition or medication that could affect your practice, before your session.
• Listen to your body. Rest or stop whenever you need to. You take part at your own pace and at your own risk.
• Online, make your space safe: clear room to move, a steady surface, and a connection you can rely on.

Booking and payment

Every booking also comes with a short agreement for that kind of booking, which you sign in the booking form. You can read them all on the agreements page.

Prices are in US dollars and are the ones shown on this site when you book. Everything booked on this site is paid in full when you book. Payments are processed by Stripe: your card number goes straight from your browser to Stripe and never touches this site. You receive a receipt by email for every payment.

The two ninety-day programs are paid in full, once, when you buy them on this site. There is no payment plan.

Coaching sessions booked on this site happen by video. Weekly classes can be booked to join remotely by video or in person at Alicia's studio in San Miguel de Allende, at the same price. The vineyard event and retreats booked here are in person.

Changing or cancelling

To move or cancel a session, a class spot or a place at the vineyard event, please give at least 24 hours' notice before it starts, by replying to your confirmation email or through the form on the Book page.

Refunds are handled with Alicia directly. For anything to do with a refund, contact her at alicia@calibrationwellness.com and she will work it out with you personally. Refunds go back to the card you paid with.

• Running late: the session still ends at its booked time, so the next person's is not cut short.
• Something urgent: contact Alicia as soon as you can at alicia@calibrationwellness.com.

If Alicia has to move or cancel a session, she will tell you as early as she can, and you choose a new time or a full refund.

Programs

Total Wellness Shift and Total Wellness Restoration are ninety-day programs. When you buy one you are emailed a package code holding its sessions: 12 for Total Wellness Shift, 24 for Total Wellness Restoration. Enter the code when you book a private coaching session or a weekly class and the booking is covered; a 2-hour coaching session uses two. The code does not cover the vineyard event or retreats.

Sessions can be booked and used for 120 days from the day you buy the program, and sessions not used by then expire. Keep your code safe: anyone who has it can book with it. Each session follows the same 24-hour notice to move it, and a session moved or cancelled with notice goes back to your code. If you need to pause or stop a program, talk to Alicia directly.

Retreats

Each retreat's page sets out its price, what is included, what is not, and how payment works. Airfare and airport transportation are never included. You are responsible for your own passport, visa, travel and health requirements, and travel insurance is strongly recommended.

To cancel a place on a retreat, or to ask about a refund, contact Alicia directly at alicia@calibrationwellness.com. Retreat cancellations and refunds are worked out with her, person to person.

Private retreats for couples and families are planned together over several months, and their terms are agreed in writing as part of that planning.

Online sessions and links

A coaching session has its own Google Meet link, private to you and Alicia. Joining a class remotely uses the class's shared room. Links are for the person who booked, so please do not pass them on.

Sessions are not recorded, and nobody on either side records one without the other's agreement. Please do not record, photograph or screenshot a class or the other people in it.

Confidentiality

What you share in a session stays between you and Alicia, unless the law requires otherwise or someone's safety is at risk. How your details are handled is set out in the privacy policy.

If something was not right

If you are unhappy with any service you received, reach out to Alicia directly at alicia@calibrationwellness.com. She reads every message herself, and she will work with you to put it right.

This website

The words, photographs and the Calibration Wellness mark on this site belong to Calibration Wellness. You are welcome to read and share pages; please do not copy or reuse the content itself without permission. Links to other sites, including Google and Stripe, are covered by those sites' own terms.

Limits of responsibility

As far as the law allows, Calibration Wellness is not responsible for indirect or unforeseeable losses, and its total responsibility for any service is limited to the amount you paid for it. Nothing here limits a responsibility that the law does not allow to be limited.

Changes to these terms

These terms may be updated, and the date at the top will change when they are. The version in place when you booked is the one that applies to that booking.

Getting in touch

Any question about these terms goes to Alicia at alicia@calibrationwellness.com or through the form on the Book page.